You can visit glowleather.com from all over the world and shop as you please.

The prices you see on glowleather.com are VAT included.

There is a distinction between delivery and billing addresses on the payment page. You can add the address you want to send a gift to as the delivery address. Thus, the product you want to send a gift will be sent to the address you specified on delivery.

When you place your order, you select the gift package option separately for each product on the My Cart page, and your orders will arrive as gift packaged. If you forget to mark the option, if you send your request to our contact addresses for your orders that have not been shipped (hello@glowleather.com), your request will be processed.

For your orders that you do not want to be sent with gift packaging and you want to pack yourself, if you write your request in the "Shipping Note" field on the payment page, a gift package will be sent with your order. If you forget to write in the note field, if you forward it to our contact addresses (hello@glowleather.com), your request will be processed.

If you log in with your membership information, you can enjoy your glowleather.com shopping from mobile devices whenever and wherever you want.

Glowleather.com, when you become a member of the e-mail address you will inform periodically about the opportunities on our site is sent. Make sure the notify option is turned on.

a. You can pay for your purchases on glowleather.com using a credit card of any bank. b. You can pay with debit cards and cash payment (ATM) cards. c. You can do your shopping quickly and easily with BKM Express.

We are not able to take orders with cash on delivery option yet.

You can benefit from our campaigns by entering your coupon code suitable for the products in your basket in the "Coupon Code" field under the order summary screen on the My Cart page and clicking the "Apply" option. Make sure you see your coupon discount in the order summary discount area.

Only individual invoices can be received.

When you encounter an error in the payment step, you can repeat the steps according to the warnings that will appear on your screen. For example, if there is a problem with your credit card, you can try to pay with a different card. If the problem is not related to your credit card, we recommend that you check your internet connection first. If there is no problem with your internet connection, you can try the process from a different browser or send your request to be examined with a screenshot to our e-mail address to hello@glowleather.com. We will get back to you as soon as possible by making our investigations.

Payment by money order and EFT is not accepted. You can pay with credit card, debit cards, BKM Express payment methods.

When making a payment, the information about your credit card is encrypted using 128bit SSL and automatically reaches the bank where the payment transactions are made and provision is taken. During this process, your information is only sent to the bank, Glowleather Leather Industry Trade Limited Company not stored by.

Your credit card information is provided by Glowleather Leather Industrial Trade Limited Company not stored by.

Your identity information that you provide during membership registration and shopping is kept in accordance with the membership agreement.

The products sold on glowleather.com are limited to stocks. After the customer's order, the stock of the product is checked, the customer is informed about the products that cannot be supplied because the stock is exhausted and the payment is returned.

After adding the products you like to your cart, you can click on the confirm cart button to go to the screen where you can enter the address information. You can choose one of your existing addresses or create a new one. You can easily complete the payment process with your credit card on the payment page.

After placing your order, you will receive an e-mail stating that your order has been placed successfully. After your products are collected from our warehouse and passed through the necessary quality control stages, they will be packaged and an invoice will be created. When your invoice is created, information will be shared by e-mail again. In the next step, your products will be delivered to the cargo company and the cargo company will continue to inform you via SMS. From the moment you create your order until it is delivered to you, when you click on my orders section in the my account area, you can view the current status of your products and track the cargo.

When you encounter an error at some stage while creating your order, you can repeat the steps according to the warnings that will appear on your screen. For example, if there is a problem with your credit card for errors received at the payment stage, you can try to pay with a different card. If the problem is not related to your credit card, we recommend that you check your internet connection first. If there is no problem with your internet connection, you can try the process from a different browser or send your request to be examined with a screenshot to our e-mail address hello@glowleather.com. We will get back to you as soon as possible by making our investigations.

Your products will come with the invoice. Your invoice will be sent to your membership e-mail address. If you want to make a return, you can do it via cargo with an easy return code.

All products you buy from glowleather.com are delivered to cargo within 1-4 business days. An average of 1 business day for shipments within Istanbul, and an average of 1 to 4 business days for shipments outside Istanbul is anticipated. The cargo company will deliver your order to the address you specified between 09.00-18.00 on working days.

The delivery of your orders purchased from glowleather.com is free of charge.

The products you have purchased from glowleather.com are delivered through our contracted cargo company.

Our distribution network is limited to the distribution networks of our contracted cargo companies.

The estimated time of arrival is between 1 business day in Istanbul and 1 to 4 business days outside Istanbul to the address you specify for your orders. If you cannot be found at your address on the day of arrival, a notice is left at your door by the courier company and your shipment is delivered to the distribution office of the courier company. Your shipments that are not received from the distribution office within 3 business days are returned to the glowleather.com warehouse. For your products sent by Glowleather to the warehouse, you can be contacted and re-shipped on your behalf after necessary arrangements are made. If you cannot be reached, your order will be canceled and the fee will be refunded as you paid.

When the cargo is delivered to you, if there is a case of crushing, deformation, wetness or damage to the product, open the box with the cargo officer and check the condition of your products. In case you see any damage to the products, do not take delivery of the products and ask the cargo officer to keep a report. The recorded products will be delivered to glowleather.com by the cargo company and the products will be exchanged by us.

If your order has not yet been shipped, you can cancel your order from My Account> My Orders page. You can also email us your request at hello@glowleather.com After your order cancellation request is approved, if the payment has been taken from your credit card, the refund will be made to your card. Payments in installments are returned in installments as per bank processes. Since the refund process differs depending on your bank, you can track your returns by contacting your bank.

If you have placed an order as a guest user, you can start the return process by accessing the return shipping code from the My Account > My Orders page.

If you have placed your order through your account as a glowleather.com registered user, you can access the details of the relevant order from My Account > My Orders page. If you have made the purchase as a guest user, you can follow the process from the glowleather.com page or from the SMS and e-mails sent regarding your return.

You can create a return request for your products that have not passed 30 days from the invoice date.

If you have placed your order through your account as a glowleather.com registered user, from the relevant order details on My Account > My Orders page; if you made the purchase as a guest user, you can access the glowleather.com return shipping code.

Your return code expires 7 days after it was created. If you have not delivered your return package to the cargo branch or courier within this period and you are within the 30 days return period from the invoice date, you can start a return request and get your free return shipping code.

If you have made a purchase with the installment payment option, the refund will be returned to your card in installments by your bank.

The satisfaction of our valued customers is always a priority for us. If you want to return your product, we will be happy to assist you as quickly as possible under the following conditions; You can return your products, which have not exceeded 30 days after the invoice date, the product protection band has not been opened, the labels have not been removed, the products are unused and can be offered for resale together with all their accessories. Returns that do not comply with these conditions will not be accepted and will be sent back to you with a counter payment. For this reason when your products reach you, we recommend that you try them as soon as possible without causing damage to the product and its labels. You can return the items that you think are not suitable, as stated above. You can send your returns free of charge with our contracted cargo company. You will be notified by e-mail when your return cargo reaches us. Refunds for accepted return requests, after checking the compliance of the products with the return conditions; Payments made with credit cards are reflected to your card account within 1-3 working days, and payments made with debit cards within 7-14 working days . Your refund will be made by your bank in accordance with your payment method; your purchases in installments will be refunded in installments. You can follow up the refund process by contacting your bank.

Must not be 30 days past the invoice date, The original packaging of the product must be intact and unopened, Product protection tape should not be opened, Product labels and logos, if any, should not be removed, The product must be in resaleable condition.

We are happy to assist you under the following conditions that you have purchased from glowleather.com; You can exchange or return your Glowleather products, which comply with the exchange and return conditions, from glowleather.com with your invoice, within 30 days at the latest from the invoice date. You can get a Return Product Code for the product you return and use your code on glowleather.com. We remind you to send your Gift Exchange Card for gift product exchanges and refunds are not available for gift exchanges. You can exchange gifts with different colors of the same product. Your legal rights regarding the products that are found to be defective due to sales and that do not meet the qualifications specified on it, except for returns and exchanges, are reserved.

After your return arrives at the relevant warehouse, it is checked whether it meets the return conditions, and the refunds of eligible products are completed within 1-3 business days for payments made with credit cards, and within 7-14 business days for payments made by debit cards. You will be notified by e-mail when your returns are completed by glowleather.com. After this stage, the reflection time of the refund in your account varies depending on the bank processes. You can track your refunds by contacting your bank.

When you shop on glowleather.com, your products will be sent to you with a waybill and your invoice will be sent to your e-mail address. If you lost your invoice, you can contact hello@glowleather.com to get it again.